Refund policy

Vadiv Footwear – Return, Refund & Cancellation Policy

Vadiv Footwear is committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund within 7 days of receiving the product. After 7 days, we will not be able to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in the same condition as received
• Be returned in the original packaging
• Include the original invoice or proof of purchase

Products must not be sent directly to the manufacturer.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Discounted or sale products
• Products returned in used or unhygienic condition based on footwear hygiene standards

Partial Refunds

Partial refunds may be provided in the following situations:

• Items showing visible signs of use
• Items not in original condition or missing packaging or accessories
• Items returned after the 7-day return window

All such approvals are subject to Vadiv Footwear’s inspection and quality check.

Refund Process

Once the returned item is received and inspected, the customer will be notified regarding approval or rejection of the refund. If approved, the refund will be issued to the original payment method. Refund timelines may vary based on bank or payment provider processing.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank or payment account

Contact your card issuer or bank for processing details

If unresolved, contact us at:
Email: vadivfootwear@gmail.com

Phone: 7888008178

Exchange Policy

Exchanges are offered under the following conditions:

• Size-related issues
• Defective or damaged products

Customers must share clear product photos along with order details while requesting an exchange.

Gift Orders

If the item was marked as a gift and shipped directly to the recipient, a gift credit may be issued. If the gift was received by the purchaser first, refunds will be processed only to the original purchaser.

Shipping Returns

All return shipments must be sent to:

Vadiv Footwear
Shop No. 27, B. R. Jindal Super Market, M. G. Road
Jalna, Maharashtra – 431203

• Customers are responsible for return shipping costs
• Vadiv Footwear will cover return shipping only if the product is defective
• Shipping charges are non-refundable

For high-value returns, customers are advised to use a trackable shipping service.

Order Cancellation Policy

Orders may be cancelled before processing or before being marked as “Ready to Ship.”
Once the order is dispatched, cancellation will not be possible.

Company-Initiated Cancellations

Vadiv Footwear reserves the right to cancel an order in situations such as:

• Product out of stock or discontinued
• Payment failure or incomplete details
• Incorrect shipping information
• Order fails verification checks

Refunds for prepaid orders will be processed to the original payment method.

Order Modifications

After order confirmation, changes to the product selection, size, shipping address, or payment method are not permitted. Customers may cancel (if eligible) and place a new order.

Customer Support

For questions related to returns, refunds, exchanges, or cancellations, contact:

Email: vadivfootwear@gmail.com

Phone: 7888008178
Address: Store No. 12B, Jindal Super Market, Mahavir Chowk Rd, Gawali Pura, Jalna, Maharashtra 431203